Chargeback Policy

Chargeback Policy

 

Effective Date: 15 October 2026

1. Introduction

Jamia Tul Hassan respects the privacy of its donors, website visitors, students, parents, volunteers, and supporters.

This Privacy Policy explains how information may be collected, used, stored, and shared when you visit https://jamiatulhassan.org/, contact us, make a donation, subscribe to updates, or interact with our educational and welfare activities.

We aim to handle personal information responsibly and take reasonable steps to protect it.

2. Information We May Collect

Depending on how you use our website and services, we may collect the following categories of information.

2.1 Personal and Contact Information

This may include your name, email address, telephone number, postal address, and any information you voluntarily provide when contacting us.

2.2 Donation and Transaction Information

When you make a donation, we may collect the donation amount, currency, transaction date, payment status, transaction reference, selected campaign or purpose, and information needed to acknowledge or verify the contribution.

Payments may be processed by a bank or third-party payment provider. We do not intend to collect or store your complete payment card details, PIN, or online banking password through our website.

2.3 Enquiry and Communication Information

We may retain messages, enquiries, feedback, and correspondence you send to us so that we can respond and maintain appropriate records.

2.4 Student and Welfare Information

If you apply for educational programmes or assistance, we may collect information necessary to assess eligibility, manage enrolment, communicate with parents or guardians, and provide educational or welfare support.

We take particular care with information relating to children and vulnerable individuals.

2.5 Technical Information

When you visit our website, certain technical information may be collected automatically, depending on the website configuration. This may include your IP address, browser type, device information, pages visited, access times, and basic website security logs.

3. How We Use Your Information

We may use personal information for the following purposes:

  • To receive, verify, and acknowledge donations.

  • To provide receipts and respond to payment enquiries.

  • To communicate with donors, supporters, parents, and website visitors.

  • To manage educational programmes and student welfare activities.

  • To process enquiries, applications, and requests for assistance.

  • To maintain financial, administrative, and organisational records.

  • To protect our website, detect suspicious transactions, and prevent misuse.

  • To understand website performance and improve our services where appropriate.

  • To comply with applicable legal obligations and respond to lawful requests.

We will endeavour to collect and use information only for purposes relevant to our activities.

4. How We Share Information

We do not sell personal information to third parties.

We may share relevant information in limited circumstances, including:

  • Payment providers and banks: To process, verify, refund, or investigate transactions.

  • Website and technology providers: To host, maintain, secure, and support our website.

  • Communication providers: To send messages or respond to enquiries where these services are used.

  • Professional advisers: Where reasonably necessary for accounting, auditing, or legal advice.

  • Authorities: Where disclosure is required by applicable law or a lawful order.

  • Programme partners: Where necessary to deliver educational or welfare assistance, subject to appropriate safeguards.

We aim to limit disclosures to information reasonably necessary for the relevant purpose.

5. Children’s Privacy

Jamia Tul Hassan supports the education and welfare of children, including orphans and underprivileged students.

We recognise that children’s information requires particular care. Information relating to a child should be provided by an authorised parent, guardian, or other appropriately authorised representative where required.

We will seek appropriate permission before using identifiable photographs, videos, or personal stories of children in public communications, where required.

We do not intend to publish sensitive information about a child merely because the child receives educational or charitable support.

If you believe that information about a child has been provided to us improperly or published without appropriate permission, please contact us so that we can review the concern.

6. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support website functionality, security, user preferences, or performance measurement.

Some cookies may be necessary for the website to operate correctly. Other cookies, if used, may depend on your preferences and applicable consent requirements.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

The types of cookies actually used will depend on the tools and plugins installed on our website.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

We encourage visitors to avoid sending sensitive financial information through ordinary email or website enquiry forms.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including donation administration, financial record-keeping, dispute resolution, website security, and applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, where appropriate and technically practicable.

9. Third-Party Websites and Services

Our website may contain links to external websites, payment providers, or other third-party services.

Those services may have their own privacy policies and terms. Jamia Tul Hassan is not responsible for the privacy practices of external websites that it does not control.

We encourage visitors to review the relevant third party’s privacy information before providing personal data or making payments through its service.

10. Your Privacy Requests

Subject to applicable law and the circumstances of the request, you may contact us to:

  • Ask what personal information we hold about you.

  • Request correction of inaccurate information.

  • Ask us to stop sending non-essential communications.

  • Request deletion of information that we are not required to retain.

  • Raise a concern about how your information has been handled.

We may need to verify your identity before acting on a request. Some records may need to be retained for legitimate administrative, financial, security, or legal reasons.

11. International Visitors

Our website may be accessed from outside Pakistan. Depending on the hosting provider and other services used, information may be processed or stored in countries other than your own.

Where relevant, we will take reasonable steps to ensure that information is handled appropriately, subject to applicable requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, activities, technology, or applicable requirements.

Any revised policy will be published on this page with an updated effective date.

13. Contact Us

For privacy-related questions or requests, please contact:

Organisation: Jamia Tul Hassan
Website: https://jamiatulhassan.org/
Telephone: +92 300 2246692
Address: Plot No. K-528, Street No. 05, Gulshan-e-Ghazeyaan Society, Ahsanabad Road, near Maymar Mor, Super Highway, Karachi, Pakistan.

Email: mhabbasi.jth@gmail.com

We will review privacy enquiries and respond where reasonably possible.